Tru By Hilton Kalamazoo is a modern hotel that offers a range of amenities including a free breakfast buffet, gym, and indoor pool. Guests generally appreciate the cleanliness and the friendly staff, which contributes positively to the overall experience. However, some reviews indicate issues with room cleanliness, such as dog hair and odors in common areas, which may affect comfort and hygiene for some guests. While many guests enjoy the spacious rooms and modern design, there are mixed sentiments regarding the reliability of amenities like Wi-Fi and TV service. Some guests reported that the TV service was disrupted due to internet outages, which could be a concern for those wanting to unwind with entertainment. Additionally, the absence of certain conveniences like coffee makers and microwaves in the rooms may not meet everyone's expectations. Overall, while the hotel has many strengths, potential guests should be aware of the variability in cleanliness and the reliability of certain amenities. It's advisable to manage expectations regarding room features and service consistency, as experiences can differ significantly among guests.