The Grand America Hotel is a well-rated property located in downtown Salt Lake City, offering a range of amenities including a full-service spa, indoor and outdoor pools, and dining options. Guests frequently highlight the cleanliness and comfort of the rooms, which feature modern conveniences like iPod docking stations and marble bathrooms. However, some guests have noted issues with the breakfast serving sizes and the absence of a buffet, which may affect dining expectations. While many reviews praise the hotel for its excellent service and beautiful surroundings, there are occasional mentions of confusion regarding the hotel layout and navigation. Guests have also expressed a desire for clearer signage and more efficient breakfast service. Overall, the hotel seems to provide a pleasant experience, but potential visitors should be aware of these minor concerns to ensure a smooth stay. The location is convenient, being just a short drive from the University of Utah and the airport, which adds to its appeal for both leisure and business travelers. Despite the high rating, some guests have reported mixed feelings about the value for money, particularly regarding additional fees that may not be clearly communicated upfront. Therefore, it's advisable to clarify any potential extra costs before booking to avoid surprises.