Hotel Riu Plaza Chicago is an upscale hotel located near Michigan Avenue, offering a range of amenities including a free breakfast buffet and a 24-hour gym. Guests generally appreciate the cleanliness of the rooms and the attentiveness of the staff, which contributes positively to the overall experience. However, some recurring issues have been reported, such as inconsistent water pressure and maintenance problems, which could affect comfort during your stay. While many guests have praised the breakfast offerings, there are mixed reviews regarding the quality and availability of certain amenities, such as the rooftop lounge being closed during their visit. Additionally, some guests have expressed concerns about the management's response to issues, indicating that service may not always meet expectations. It's important to consider these factors when planning your stay, as they may impact your overall satisfaction. The hotel is well-situated for exploring local attractions, but noise from the downtown area may be a concern for light sleepers. Overall, while the hotel has many strengths, potential guests should be aware of the mixed feedback regarding service and maintenance to ensure a comfortable stay.