SU Merced Boutique Hotel is a charming property located in the heart of Santiago, offering a cozy atmosphere with a focus on personalized service. Guests often appreciate the friendly staff and the convenient location, which is close to various attractions, restaurants, and public transport options. The hotel provides a complimentary cooked-to-order breakfast, which tends to be well-received, adding to the overall positive experience. However, some guests have reported issues with room availability upon arrival, leading to downgrades or changes in accommodations, which can be disappointing. Additionally, while cleanliness ratings are high, there are mentions of insufficient bathroom amenities, which may affect comfort during your stay. Overall, the hotel seems to provide a pleasant experience, but potential guests should be aware of these occasional inconsistencies. The property is well-maintained and offers essential amenities such as air conditioning and free Wi-Fi, contributing to a comfortable stay. Nevertheless, it's advisable to manage expectations regarding room assignments and the availability of certain amenities, as experiences can vary. Overall, this hotel is a solid choice for travelers looking for a boutique experience in a vibrant city.