Hotel Riu Palace Oasis
Plaza de las Palmeras, 2, 35100 Maspalomas, Spain
What to expect
This is a large beachfront resort with extensive gardens, several pools, family facilities and a substantial range of dining and leisure options. The setting is especially appealing for beach access, garden walks and relaxed resort stays, while the scale can feel quite substantial rather than intimate. Guests generally describe the staff as friendly and attentive, although individual experiences vary across dining and service details.
Rooms are generally described as clean, spacious and well equipped, with balconies, air conditioning and private bathrooms. Room allocation matters: some guests received street, parking or obstructed views, while others enjoyed upgrades and attractive outlooks. Isolated maintenance concerns included a poorly draining shower, an unusable rainmaker head and a room with a damp, mold-like smell. One guest also reported outside noise.
The property offers direct beach access, three outdoor pools, a children's pool, gardens, gym, spa, entertainment and children's facilities. Breakfast is varied and generally well regarded, though one guest noted the 10:30 closing time. Food feedback is mixed: several guests praised selection, while others reported declining quality, repetitive desserts or a disappointing buffet. Wi-Fi was unstable for one guest and required repeated logins.
The front desk operates around the clock, but one guest experienced unclear communication and waited until after 4 p.m. for room access. Parking can be difficult, with reports of long waits and full hotel spaces. The room safe is not included and repeatedly attracted criticism as an extra charge. Other policies include identification at check-in, possible incidental authorisation and additional charges for selected services.
The beachfront Maspalomas location is the strongest feature, with the dunes, promenade, shops and restaurants nearby. It suits travelers seeking pools, organized entertainment, gardens and convenient beach access, particularly couples and families comfortable with a busy resort environment. Drivers should plan for parking limitations, while guests prioritizing quiet, highly personal service or consistently premium dining may prefer a smaller or more specialized property.